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Shipping & Returns

Gems by James

 Returns Policy

  • All items may be returned for a full refund within 7 days of purchaser receiving date.

  • Shipping costs are not refundable.

  • Item(s) must be returned in original condition.

  • All items are photographed and cataloged before shipping.

Please send all returns to this address:

Gems by James
P.O. Box 1717
Chesterfield, VA 23832

Shipping and Handling

Currently we use the USPS for standard shipping.  We also ship UPS and FedEx upon request from purchaser. These  options are not on our custom selection sheet and must be requested by e-mail or phone. Our customers will receive an e-mail notification when items are shipped. All items shipped will be insured at cost.